Refund policy

Last updated: November 6, 2026

ALDERFIELD is operated by ALDERFIELD 8 COMMERCE LLC. We accept returns within 30 days after delivery, including returns because you changed your mind.

How to request a return

Email support@alderfieldshop.com within 30 days after receiving your order. Include your order number, the item you wish to return, and the reason for your request. For damaged, defective, or incorrect items, please include photographs where reasonably possible.

We will provide return instructions and arrange a prepaid return shipping label. Please contact us before sending your return so that we can identify and process it correctly.

Return conditions

For change-of-mind returns, items must be unused and in their original condition. Please include the original packaging and accessories where available, together with your order number or proof of purchase.

These conditions do not prevent you from requesting a remedy for an item that arrived damaged, defective, or different from what you ordered.

Return address

ALDERFIELD 8 COMMERCE LLC
124 Missionary Street
Vanceburg, KY 41179
United States

Return shipping and fees

We pay return shipping costs for both change-of-mind returns and returns involving damaged, defective, or incorrect items.

We do not charge restocking fees or return processing fees.

Refunds

We will inspect your return and process the applicable refund within 3 business days after receiving it. Approved returns receive a refund of the amount paid for the returned items, including any applicable tax.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit after we issue it.

If a refund is not approved, we will explain the reason by email. Original delivery is free, so there is no original shipping charge to deduct.

Damaged, defective, or incorrect items

Contact us as soon as you discover a problem. We will work with you to arrange an appropriate resolution, such as a replacement or refund, at no additional cost. Your applicable legal rights are not limited by this policy.

Exchanges and cancellations

For an exchange, contact us to arrange a return and place a new order for the item you prefer.

To request cancellation or an address change, email us promptly. We will try to accommodate requests before dispatch. If your order has already shipped, you may use the return process after delivery.

Contact

Email: support@alderfieldshop.com

Customer service hours: Monday–Friday, 9:00 AM–4:00 PM, U.S. Central Time (CST/CDT), excluding public holidays.