ALDERFIELD / CUSTOMER CARE
A little clarity, before you order.
Helpful answers about delivery, returns and shopping with ALDERFIELD.
Orders & delivery
Where do you ship?
We ship from within the United States to the contiguous 48 states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, international destinations, or APO/FPO/DPO military addresses.
How much does shipping cost?
Shipping is free on all orders within our delivery area. There is no minimum purchase and no additional handling fee.
How long will my order take?
Order processing takes 1–3 business days. After dispatch, estimated transit time is 3–5 business days. The combined estimated delivery time is 4–8 business days.
Business days are Monday–Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day. These are estimates; weather and carrier disruptions may cause delays.
Are taxes included?
Prices are displayed in U.S. dollars (USD) and include applicable sales tax. Customers will not be asked to pay customs duties, import taxes, or other delivery charges to receive their orders.
Which payment methods can I use?
The payment methods currently available for your order are displayed at checkout. The final order total is shown before you confirm payment.
Can I cancel my order or change the delivery address?
Email support@alderfieldshop.com as soon as possible with your order number and requested change. We will try to accommodate requests before dispatch. Changes may not be possible once an order has shipped; you may request a return after delivery.
What if my order is late, missing or damaged?
Contact us with your order number. For damaged or incorrect items, include photographs where reasonably possible. We will investigate and arrange an appropriate resolution, such as a replacement or refund. You are not required to resolve a carrier claim alone.
Returns & refunds
Can I return an item if I change my mind?
Yes. Contact us within 30 days after delivery. Change-of-mind returns must be unused and in their original condition. Please include packaging and accessories where available, together with your order number or proof of purchase.
These conditions do not prevent you from requesting a remedy for damaged, defective or incorrect goods.
Who pays return shipping?
We pay return shipping costs for both change-of-mind returns and returns involving damaged, defective or incorrect goods. Contact us first so that we can arrange a prepaid return shipping label. We do not charge restocking or return processing fees.
Where do I send my return?
Please contact us before sending goods so that we can provide instructions and arrange prepaid shipping.
ALDERFIELD 8 COMMERCE LLC
124 Missionary Street
Vanceburg, KY 41179
United States
When will I receive my refund?
We inspect returns and process applicable refunds within 3 business days after receiving the goods. Refunds are issued to the original payment method and include the amount paid for returned items and applicable tax.
Your bank or payment provider may require additional time to display the credit after we issue it.
Do you offer exchanges?
Contact us to arrange a return, then place a new order for the item you prefer. This allows the replacement purchase to be processed separately.